Long gone are the days of IT leaders being just the stewards of their organizations’ technology. While IT teams still spend much of their time keeping current functions and processes running smoothly—including solving customer data issues—they’re also under immense pressure to move faster and reduce time-to-value for their organizations.
From guiding investments in emerging tech and security, retraining IT talent, and identifying new revenue streams to becoming key collaborators in shaping business strategy and technology vision, in this age of digital disruption, the role of IT is evolving rapidly.
The following stats show how much CIOs and IT leaders are expanding their roles to influence digital transformation and enable the customer experience (CX).
1. Enterprises with 5,000-plus employees are allocating the biggest chunk of their software budgets to productivity solutions, midsize orgs are prioritizing virtualization software, and the smallest orgs are allocating the most to operating systems. (Source: Spiceworks)
2. Spending on analytics, machine learning, and data science is increasing rapidly, with 60% of CIOs currently growing their budgets for it. (Source: ZDNet)
3. Ninety-one percent of business decision makers surveyed said they are already making significant investments in voice technology; 94% plan to increase their investment in the coming year. Brands see incredible potential, with 66% strongly agreeing that voice can help drive conversion and increase revenue; 71% see it improving the user experience. (Source: Adobe)
4. Organizations are earmarking the largest slices of their martech budget for content and experience technology (28%), social and relationship tech (20%), and advertising and promotional tech (16%). (Source: Spiceworks)
5. Fifty-one percent of IT leaders report that they share budget ownership with their marketing colleagues for organizational marketing efforts. (Source: CIO.com)
6. The United States is the largest tech market in the world; however, the majority of technology spending (69%) occurs beyond its borders. Spending is often correlated with factors such as population, GDP, and market maturity. (Source: ComptTIA)
7. Forty-one percent of U.S. IT decision makers surveyed said AI and machine learning will provide the most value in improving customer experience, followed by the Internet of Things (22%), voice (14%), and immersive technologies, including virtual and augmented realities (12%) and chatbot technology (11%). (Source: Adobe)
8. Twenty-five percent of large enterprises are already using blockchain-enabled tech, and an additional 31% plan to by 2020. Additionally, 32% of large enterprises are using edge computing, and an additional 33% plan to adopt it by 2020. (Source: Spiceworks)
9. Behind cybersecurity skills, AI tech expertise is the No. 2 skill large enterprises are seeking. (Source: Spiceworks)
10. Fifty-three percent of U.S. IT decision makers surveyed indicated that they collaborate on the technology vision and implementation with other departments within their organizations. (Source: Adobe)
11. For the second year in a row, CIOs are reported as most often owning or sponsoring digital transformation initiatives (28%), with CEOs increasingly playing a leadership role (23%). (Source: Altimeter)
12. Eighty-eight percent of CIOs said they are more involved in leading digital transformation initiatives compared with their business counterparts. (Source: IDG)
13. By 2025, 90% of what a CIO is responsible for must be automated. (Source: Constellation Research)
14. Nearly three-quarters of developers (68%) surveyed said they are the primary decision maker in their organizations when it comes to influencing cloud infrastructure purchases, and another 22% are on a committee that makes those decisions. (Source: ITPro Today)
15. Close to two-thirds of CIOs said that the creation of new revenue-generating initiatives is among their job responsibilities. (Source: IDG)